Clicking on an asset entry brings up the Asset Basics page, which shows information such as the type of asset, the model, location, status, and any child/dependent assets. Solarwinds web help desk free edition manual#The Assets page reflects all assets entered into the system either by scanning or manual entry. The survey configuration allows you to modify your message to the client, set how often you send a survey to a client (such as after every ticket or after every 400 tickets), set an email reminder interval, and set up a link to a survey you'd like filled out.Īssets and PartsThe Assets and Parts pages of the system are the main hub for tracking asset information as well as repairing and upgrading assets using a parts inventory. You can also review a client's ticket history and even send customer satisfaction surveys. Here is where you can set up which clients can create tickets for problem resolution as well as check the assets assigned to that client. SolarWinds Web Help Desk's asset management capabilities start to show up when you begin managing clients. You can also build an internal-only knowledge repository for technicians to consolidate and internally share content to help them troubleshoot and resolve recurring issues. Solarwinds web help desk free edition update#Additionally, SolarWinds Web Help Desk allows administrators to create and update a knowledge base and frequently asked questions (FAQ) section that clients can access (to see if their problem has already been solved). The Tickets page is where new trouble tickets opened by clients are displayed so they can be resolved by the appropriate help desk technician routing, status, and permissions are all reflected here. I also found that data displayed in SolarWinds Web Help Desk is generally easier to read. Unlike InvGate Assets, however, the menus and navigation are easier to use in SolarWinds Web Help Desk. The main screen is composed of large buttons at the top, similar to the InvGate Assets main navigation header. Primarily a Help Desk AppOverall, SolarWinds Web Help Desk is primarily geared towards help desk technicians focused on solving client problems and organizing that work across IT assets, reporting, and maintaining a knowledge base. But, if you lack the backend hardware, there are online demos you can view on the website, which will give you a feel for the product. Solarwinds web help desk free edition install#SolarWinds provides a 30-day free trial, downloadable from the website however, you'll need to install this on your own server hardware as there's no option to access the free 30-day account in a cloud-hosted setting. For the on-premises version of SolarWinds Web Help Desk, the pricing begins at $695 for each technician. Each pricing tier comes with the ability to add as many assets as you need. Renewal fees for each year after the first year is less than half of the initial fee. In the cloud-hosted version, one-to-five seats will run you $842 per seat per year six-to-10 seats will cost $820 per seat per year, and 11 seats or more costs $795 per seat per year. Unlike competitors such as LANDesk IT Asset Management Suite, which charge per managed node, the pricing for SolarWinds Web Help Desk is determined by how many help desk technicians will be using the system, and that price is further modified by what kind of deployment you select: cloud-hosted or on-premises. Solarwinds web help desk free edition software#Only a lack of native depreciation features and an inability to track installed software licenses keep it behind Editors' Choice winners ManageEngine AssetExplorer and MMSoft Pulseway. SolarWinds Web Help Desk puts ticket assignment, management, routing, and escalation on the front page, but it's also an excellent IT asset management tool that's good at keeping your hardware and software assets tracked and up-to-date. SolarWinds Web Help Desk, which begins at $695 per user per year (for on-premises version), is an affordable and easy-to-use IT service desk that's available as either an on-premises web server or cloud-hosted deployment. Best Hosted Endpoint Protection and Security Software.
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